I had deposited USDT on Plasma network in bc.game but it was not credited.

Time: 2026-03-09 20:23:59
Receiving: 55.233757 USDT
Network fee: 0.1 USDT
Network: Plasma (USDTO)
Withdrawal address:
0x8798A811A90cc9954a9aCdaf7D8f29a05f015Df0
TXID:
0xa64f23d0b8544cb77a88211d2904c43457e5129c660f701d88582a97926f4c70

Plasma network -

https://plasmascan.to/tx/0xa64f23d0b8544cb77a88211d2904c43457e5129c660f701d88582a97926f4c70

I have contacted the bc.game live support but they keep asking for order id but it was not generated. I request the team to please look into the issue, the attached screenshot and plasma network and credit the USDT to my account.

My userid is 1046452
Warrior777

Regards

Amount Paid: ₹2,599.98 (Google Pay)

Amount Requested in App: ₹2,600.00

Date/Time: Jan 16, 2026 at 4:06 PM

UPI Ref ID: 601680655210

Order ID: F-1854469339571698519

The Issue:

When I scanned the QR code, the amount automatically adjusted to ₹2,599.98 on Google Pay. The payment was successful (see attached screenshot), but BC.Game marked it as "Failed." It has been 13 days and my support ticket (#9705839) was closed without a credit.

Please manually credit the ₹2,599.98 to my account.

I’m SVIP 2, 60% to 3. I previously had a dedicated VIP host, but lost them due to inactivity/time away. I’ve now returned and have been wagering consistently again and would like my VIP host to be reinstated or reassigned.UID: 3725182 Bwebber

Recent wagering: Over 177k in the last 22 days. 10k today. At least 700k in 6 months. Please let me know if I meet the requirements and what else is needed from my side. Thank you.

My two ticket are panding

For 30 day's

The bc game is froud game

I am escalating this publicly because my ticket has been completely ignored for 14+ days.

Deposit Details:

• Amount: ₹5,000
• Date & Time: 24-Nov-2025, 11:03 AM IST
• UPI Ref No: 392756640722
• Recipient: Sereena Sulthan (sereena88480@iob)
• My Bank: Punjab National Bank (Payment 100% successful)
• Order ID: F-1849648644640825672
• Ticket ID: 9491468 (Still showing Pending)
• Current Status on site: “Under Review – 7-Day Full Manual Credit” → 14 days ho chuke hain, 0 INR credited

Screenshots attached:

1. Paytm/UPI successful payment proof
2. BC.Game deposit page showing “Under Review”

This is clearly not normal.  BC.Game deposits never take 7-14 days for “manual review”.

If this ₹5,000 is not credited to my wallet within the next 24 hours, I will be forced to:

• File official complaint on cybercrime.gov.in
• Report to RBI Ombudsman for UPI fraud

I have been facing a serious issue with a deposit that was successfully paid from my side but has not been credited to my BC.Game account. I have provided every proof possible, yet I have received no resolution or meaningful support.

Deposit Issue Details

BC Game ID: 5160414

Amount: 15000 INR

UTR: 391557750002

Order ID: F-1847495123321369581

TxID: 59968

Date & Time: 31/10/2025, 4:34:08 pm

Status Shown on BC.Game: Canceled

Credited Amount: 0 INR

What Actually Happened

I paid 15000 INR successfully through UPI.

The amount was debited from my bank account.

I have attached:

Bank statement

Payment confirmation screenshots

Video proof of the transaction

After creating a support ticket, it was canceled automatically, with no help provided.

I contacted the merchant, and they confirmed they received the payment, but said I must contact BC.Game support for the credit.

Unfortunately, BC.Game support:

Provides only automated bot replies

Does not offer any human assistance

Does not respond to emails at support@bc.game

Leaves tickets pending for long periods with no action

Why I Am Posting Here

I have exhausted all official support channels:

Live chat only replies with repetitive bot responses

Email support has not responded for a long time

Discord moderators simply redirect users back to the live chat bot

In this case, the system clearly shows a deposit failure, but the amount was successfully received by the merchant, and all proof from my side is genuine and already submitted.

I am requesting a manual review of this transaction, as this is serious and concerns real money lost due to system failure.

Request

Please review my transaction manually and credit the deposit amount to my account, or process a refund if crediting is not possible. All data, screenshots, and video proof can be re-submitted if needed.

I hope this issue can be resolved professionally and promptly.

Thank you.

MY TWO DEPOSIT TICKET ARE PANDING FOR 25 DAYS

I made a withdrawal of ₹21,669 which shows as SUCCESSFUL on BC.Game.

Details:
Amount: ₹21,669
Date: 13-Dec-2025
Bank: State Bank of India (SBI)

I contacted my bank (SBI) and they confirmed that the amount has NOT been received.
They asked me to request a bank-level trace or reversal from the sender.

Kindly escalate this issue to the finance/payment gateway team and let me know:
1) Current status of the transaction
2) Whether it is pending or will be reversed
3) Expected timeline for resolution

Thank you.

I am writing this to report a technical issue regarding the "Betting Limit" (Responsible Gambling tools) on BC.Game and to seek clarification on a refund.

I explicitly set a daily wagering limit of €25 on my account to manage my gameplay responsibly. After wagering about €23, I managed to win €45. However, to my surprise, the system allowed me to continue betting and even place wagers exceeding €50 in total.

Essentially, the system failed to enforce the active limit I had set for my own protection. Because the technical safeguard did not work as intended, I ended up losing funds that should have been locked by the limit.

I believe that if a player takes the step to set responsible gambling limits, the platform must ensure they are technically functional. Since this appears to be a system failure:

1. Has anyone else experienced limits not triggering correctly?

2. Is it possible to get a refund for the amount wagered beyond the set limit?

I have screenshots of my limit settings and the betting history to prove that the threshold was bypassed. I would appreciate it if a staff member could look into this.

"Thank you for the explanation regarding the 15-minute activation period. However, this does not apply to my case.

The wagering limit in question was activated several days ago. It was not a newly set limit. Therefore, the 'activation delay' is irrelevant.

The facts remain:

1. An active wagering limit of €25 was set days in advance.

2. The system failed to stop my wagering once the limit was reached.

3. I was able to wager significantly more than my limit allowed, resulting in a loss that should have been prevented by your system.

Since this is a clear malfunction of your Responsible Gambling tools, your 'strict protocols' and 'monitoring' obviously failed in this instance. As a licensed operator, you have a duty of care to ensure that these tools work.

I request a full investigation into why a long-standing limit was ignored by your software and ask for a refund of the wagers placed in excess of my €25 limit. I am prepared to escalate this matter to the licensing authority and relevant gambling forums if this technical error is not addressed fairly."

User ID:3043121

I urgently need help with a deposit that has been pending for over 12 days now.

Deposit Details: • Amount : ₹5,000 INR (Fiat via UPI) • Deposit Date : 24 November 2025 • Transaction ID : T2511...a97sn (full Tx ID in screenshots) • Order ID : F-184... (visible in screenshots) • Support Ticket ID : #9491468 • Actions taken : Already submitted “Speed Up the Deposit” + Manual Credit Request on 1 December 2025, but still no reply and no funds credited.

All details attached on ticket

I am not able to upload file please check this ticket or help me

Please solve my problem I am waiting for long time 

Thank you 

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This is my withdrawal request ( order ID F-1848970809665732561 placed on 16.11.2025, and on 17.11.2025, I got a notification stating that the withdrawal was processed, but I have not received money in my bank account. I have raised the ticket (9469084) and received a message stating that it is being processed as per the confirmation from the merchant. Now it's been I have been following up with customer service without any positive response from them. I have shared the bank statement as well to check.

Also, I made three deposits on 20.11.2025 (F-1849337243113407223, F-1849336369810366236 & F-1849336219806269724), but the amount has not been added to the wallet yet. I have been requesting customer service to look into it and do the needful where as no positive feedback from them. 

Their simple answer is that your ticket is processing. Please wait. No other reply.

The AI chat makes me very upset.

I request you to look into the above matter and do justice for me.

Hello Team,

I am writing to formally report a serious issue regarding both deposit and withdrawal transactions that have not been processed on your platform. Despite raising tickets, there has been no resolution. Kindly review the complete details below and resolve this matter at the earliest.

Deposit Issue

Order ID: 1849387400361053212
Time Submitted: 21/11/2025, 6:26:28 PM
UPI/UTR Number: 295403336428
Amount: ₹2,000
Ticket ID: 9479475

Issue:
The deposit amount has not been credited to my account even after successful payment and confirmation from my bank.

Withdrawal Issue 1

TXID: E2511211342gz749qq
Time: 21/11/2025, 1:42:17 PM
Order ID: F-1849386847046150172
Amount: ₹4,999
Ticket ID: 9485282

Issue:
The withdrawal has been marked as processed but the amount has not been received in my bank account.

Withdrawal Issue 2

TXID: E2511200048gu31oxx
Time: 20/11/2025, 12:44:43 AM
Order ID: F-1849247576272462142
Amount: ₹10,000

Ticket ID: 9479659

Issue:The withdrawal has been marked as processed but the amount has not been received in my bank account.

Request

I request the support team to urgently verify these transactions and provide a resolution. These delays are causing significant inconvenience and raise concerns regarding the platform’s reliability.

Kindly respond at the earliest with a confirmation and expected timeline for resolution.

Thank you.
– Deadpool2006

I have been facing a serious issue with a deposit that was successfully paid from my side but has not been credited to my BC.Game account. I have provided every proof possible, yet I have received no resolution or meaningful support.

Deposit Issue Details

• BC Game ID: 23673402

• Amount: 5000 INR

• UTR: 746488482956

• Order ID: F-1849124268515951759

• TxID: 4481324

• Date & Time: 18/11/2025, 16:08:42

• Status Shown on BC.Game: Canceled

• Credited Amount: 0 INR

What Actually Happened

1. I paid 5000 INR successfully through UPI.

2. The amount was debited from my bank account.

3. I have attached:

   • Bank statement

   • Payment confirmation screenshots

   • Video proof of the transaction

4. After creating a support ticket, it was canceled automatically, with no help provided.

5. I contacted the merchant, and they confirmed they received the payment, but said I must contact BC.Game support for the credit.

6. Unfortunately, BC.Game support:

   • Provides only automated bot replies

   • Does not offer any human assistance

   • Does not respond to emails at support@bc.game

   • Leaves tickets pending for long periods with no action

Why I Am Posting Here

I have exhausted all official support channels:

• Live chat only replies with repetitive bot responses

• Email support has not responded for a long time

• Discord moderators simply redirect users back to the live chat bot

In this case, the system clearly shows a deposit failure, but the amount was successfully received by the merchant, and all proof from my side is genuine and already submitted.

I am requesting a manual review of this transaction, as this is serious and concerns real money lost due to system failure.

Request

Please review my transaction manually and credit the deposit amount to my account, or process a refund if crediting is not possible. All data, screenshots, and video proof can be re-submitted if needed.

I hope this issue can be resolved professionally and promptly.

Thank you.

Merchant Name: Bantu Ganesh

and successfully debited from my bank account not received any refund some weaks back I didn’t received withdrawal too i contacted on live support still not recieved and today my deposit not recieved look like bc game is scamming people deliberately.